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Shipping and Return Policies

Product Use Notice:

When ordering, recognize that some products sold by Mini Tec may not be approved for highway use on public roads. These products are designed for show, off road driving or racing applications only. It is the buyer’s responsibility to ensure that their vehicle meets all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of high performance products and holds Mini Tec and all of it's distributors harmless of any associated liability.

Shipping Address Policy

When you order product using your credit card we initiate a process to check the address information you enter to see if it matches the address that your credit card issuer has on file and matches your billing address. If they do not match then the issuer of the credit card will not approve the transaction 100%. This is because much of credit card fraud occurs by having products shipped to the address of the person who stole the credit card instead of to your address – the billing address. The fraudster steals the credit card, orders products and has those products shipped to the fraudsters’ address and you don't know anything about it until you get your credit card bill.

This works great for those people that have products shipped to their home address and their credit card bill is also mailed to that same address. But some people use a PO Box or their personal credit card to order products for business. In those cases they want the product shipped to their office but the statement (billing address) is still being mailed to their home address or PO Box. This normally would be a rejected transaction because of the two legitimate, but different, addresses.

The way to get around this is with an Alternate Shipping Address. You can add an Alternate Shipping Address to your credit card so that orders will be accepted at both addresses. The alternate shipping address does not have to be your business address but is used here simply as an example.

Simply use the toll-free number on the front or back of your card to contact your credit card company and create an Alternate Shipping Address which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. With the Alternate Shipping Address feature in place you can have credit card orders shipped to two different addresses but your credit card bill will continue to be mailed to the original billing address.

Add the Alternate Shipping Address to your credit card account before placing your order. After your credit card company has updated your credit card account you can then order products with your credit card and have them shipped to the alternate shipping address you have on file with the credit card issuer.

* Please note that on your initial order items must be sent to the billing Or ‘Alternate’ address as registered with your credit card company. See this Policy for more details or contact our sales staff at 800-946-2642.


World-Wide General Shipping Information

Mini Tec, LLC primarily uses UPS and the US Postal Service to ship orders world-wide, each of which may be available only in certain areas. Truck freight items may be shipped using our choice of a variety of motor freight carriers. The customer pays shipping costs unless stated otherwise.

FOR SHIPPING QUOTES: Because of our large range of product sizes, all shipping charges must be quoted by email. To get a shipping quote, please email the list of items that you may want, along with the address to bj@superfastminis.com. If you want to place your order our website, then please note that you will be sent a payment request for shipping charges prior to the order being shipped.

Mini Tec does not make any profit on shipping charges. Handling fees may be added, only to cover the cost of packaging materials used.

For some destinations, we offer the choice of Mail (USPS). While often less expensive, remember that items shipped via Priority Mail, while insured, are not always reliably delivered and cannot be tracked. By choosing Priority Mail, you accept responsibility for your order once it leaves our facility.

Customers outside the domestic United States should exercise particular care when selecting a carrier or expedited shipping methods. If in doubt, consult with your potential carrier for information about shipments to your country. Import duties, local taxes, customs charges, etc. are the responsibility of the customer. If Mini Mania is invoiced by any carrier for import duties, local taxes, customs charges, or similar fees, the customer's credit card on file will be charged immediately for these fees, and an invoice explaining the charges will be sent to the customer.

Backorders

We endeavor to stock most of the items we sell. The automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse. Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once your backordered items are shipped.

Returns

Product shipped by Mini Tec is properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and Mini Tec immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection. Claims for missing items or error in shipment must be reported within 5 days of order receipt.

PRODUCT RETURNS

We at Mini Tec value your satisfaction.
Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
  • 1. Returned items must be in original condition, in original packaging, unused, uninstalled and re-salable, with all documentation intact to be eligible for refund or credit. Electrical Components, DVDs, Software or Software Devices, and Special Order or Custom Built Items cannot be accepted for return.
  • 2. Call Mini Tec right away for a Return Authorization Number (RA#), with invoice in hand. Mini Tec will refuse unauthorized returns. A return authorization number will be provided for eligible returns.
  • 3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Include the RA# on the invoice, return form, and on the shipping label.
  • 4. Mini Tec must receive returned items within 15 days of your original receipt of the product to be eligible for a full refund. Items received between 15 and 45 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 15% re-stocking fee, and are eligible for store credit only. No items are eligible for return over 45 days from the original shipping date. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer's expense. Unclaimed ineligible return items will be disposed of after 30 days.
  • 5. Send your package pre-paid and traceable to:

    Mini Tec  Attn: Returns Dept.
    426 Dawkins Road
    Royston, GA 30662
Package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No UPS Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges. Please allow up to 3 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement.
Refused shipments returned to Mini Tec do not automatically qualify for credit.

Thank you
Mini Tec

Shipping & Return Policies
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